Terms & Conditions

Terms & Conditions of Sale

Effective Date: [Insert Effective Date, e.g., 8 October 2025]

Operator: references to "we", "us", or "our" mean the operator of this website and the seller of goods shown on this site.
Website: [your-domain] (replace with your full domain including TLD)
Customer Service Email: serve@sherituia.shop

1. Introduction

These Terms & Conditions govern the sale of goods by us to you ("the Customer") through this website. By placing an order you accept and agree to be bound by these Terms, our Privacy Notice, and our Returns Policy. If you are a consumer, these Terms do not affect your statutory rights under applicable consumer protection laws.

2. Ordering & Contract Formation

  • Product listings on the website are an invitation to treat. Your order is an offer to buy.
  • A contract is formed only when we send an Order Confirmation email (or otherwise expressly confirm acceptance).
  • We reserve the right to refuse or cancel orders (for example, suspected fraud, stock or pricing errors, or inability to deliver to your address). If payment has been taken, a full refund will be issued for cancelled orders.

3. Prices & Payment

  • Prices are displayed on the site in the currency indicated at checkout and include VAT where applicable unless stated otherwise. Delivery charges are extra and shown at checkout.
  • We try to ensure pricing accuracy but errors may occur. If a pricing error is found before dispatch we will contact you to confirm whether you wish to proceed at the correct price or to cancel and refund your order.
  • Payment must be made at the time of ordering using the payment methods offered at checkout (e.g., [Payment Methods — replace with Visa, Mastercard, PayPal, etc.]). Payment is processed by third-party payment providers and is subject to their terms.

4. Delivery

  • Delivery costs and estimated delivery times are displayed at checkout and confirmed in your Order Confirmation.
  • Estimated delivery times are indicative. We are not liable for courier delays or events outside our reasonable control.
  • Risk of loss or damage passes to you upon delivery to the address you provide or to a nominated collection point.

5. Returns, Refunds & Exchanges

Our Returns & Refunds Policy is published separately and forms part of these Terms. You should read it for details of your rights to cancel, return items, and obtain refunds. If you are a consumer, you may have a 14-day statutory cancellation right for distance sales where applicable.

6. Consumer Rights & Our Liability

  • If you are a consumer, you have statutory rights (for example under the Consumer Rights Act) that ensure products are as described, of satisfactory quality and fit for purpose.
  • If goods are faulty, damaged on arrival, or do not match their description you may be entitled to a repair, replacement, price reduction or refund. Contact us at serve@sherituia.shop promptly with details and photos where possible.
  • We limit our liability to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or other liability which cannot legally be excluded. We are not liable for indirect or business losses (e.g., loss of profit).

7. Intellectual Property

All content on this website (text, images, designs, logos, software) is owned by us or licensed to us and is protected by intellectual property laws. You may use website content for personal, non-commercial purposes only unless we grant express written permission.

8. Accounts (If Applicable)

If you create an account with us you are responsible for keeping your login credentials secure. You are responsible for all activity under your account. We reserve the right to suspend or terminate accounts for breaches of these Terms or for security reasons.

9. Acceptable Use

You must not misuse the website (including attempts to corrupt, hack, or interfere with the site). We may suspend access for maintenance or security reasons.

10. Force Majeure

We are not liable for failure to perform obligations caused by events beyond our reasonable control (including natural disasters, strikes, pandemics, governmental action, supplier failures, severe weather, or internet outages). We will use reasonable efforts to notify affected customers and mitigate impacts.

11. Changes to These Terms

We may update these Terms from time to time. The current version will be posted on the website with the "Effective Date". Material changes that affect existing orders will not apply retrospectively. Continued use of the site constitutes acceptance of updated Terms.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of [choose: England & Wales / Scotland / Northern Ireland / (or specify other jurisdiction)]. If you are a consumer, you may bring proceedings in your local consumer courts where permitted. If you are a business, both parties agree to the exclusive jurisdiction of the courts of [choose jurisdiction].

13. Contact

For questions about these Terms, contact us: serve@sherituia.shop . Please include your order number (if applicable) in the subject line. We aim to respond within 2 business days.